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Payment
Payment is made in 3 ways:
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Disclaimer
This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for all purchases made in this store. Therefore, you will see “WESTERN BID” listed as the payee on your PayPal account and credit card statement.
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Payment to a current account through the WayForPay payment acceptance system
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via PayPal.
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Postpaid
Payment by card directly using the details of our European bank.
After placing your order, our manager will contact you via email or messenger
with step-by-step instructions and details for payment by card
Delivery
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Delivery to Europe and USA is carried out by the transport company “Meest”.
The approximate delivery time of the parcel is 7-14 days. The delivery speed depends on the delivery service. We mark the parcel status as “gift” to avoid additional costs
for customs duties, but we are not responsible for the decisions of the customs service
in your country.
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Delivery cost
The cost of delivery depends on the weight of the parcel, therefore, when forming an order on the website, the amount to be paid for delivery is automatically formed.
When ordering from 10 units, delivery is free as a present from our company.
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Tracking number. After the order is formed, we need up to 5 business days to sew it.
After sending, you will receive a letter to your email with a tracking number, a photo of your order and information on how to track the parcel.
Return conditions
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All returns must be unworn, unwashed, unaltered with original tags attached and in original condition. Please ensure that you wear undergarments when trying
on the bottoms. We reserve the right to refuse the return or charge a 30% restocking
fee if the item have been worn, soiled, laundered or altered in any way. Shorts and pants for swimming are not eligible for return cause it belonge to underwear category.
Return package must be postmarked within 20 days of purchase in order for the return
to be approved. Original shipping is not refundable.
Once the package leaves our warehouse, it is in the hands of the Meest (Ukrainian
Post Service). We are not responsible for lost or damaged items or shipment mistakes made by Meest. Please make sure your shipping information is correct before hitting the order button as we are not responsible for any “loss of order” or “return to sender” due to incorrect shipping information being provided at time
of order.
To complete a return, send us an email to [email protected] with the following information:
- Order number, order date,
- Full name of the recipient of the order, phone number
- artGOsport return product list
- The reason for returning artGO sport product
- Details for transferring funds through the payment system PayPal (e-mail)
- Order amount in $, USD to be returned
After receiving and inspecting the goods for return, we will contact you by email
and clarify all the details and nuances.
It is very important for us to make all our clients satisfied with theirs order, therefore
we are always opened to resolve controversial issues!
We strive for the ideal, but sometimes there are failures, overcoming which we become
even stronger!
Best regards, artGO team!
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Tracking of parcels
Your parcel can be tracked on websites https://meest.com/
or www.17track.net by the tracking number.
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Loss of parcels or their return back to Ukraine
We are not responsible for the work of transport companies, but we are 100% interested in helping you. If your parcel is no longer tracked or you see its status as “returned to sender”, write to us by email [email protected] and we will offer a solution
to the situation. If the parcel is returned to us, we will offer to re-pay for delivery
and send it to you again. Sometimes the courier in your country cannot contact you
or you were not at home at the time of delivery of the parcel, then the transport
company either keeps them in its warehouse or sends them back, so it is important
to check the status of the parcel.
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Return Shipping
You may choose any postal service or courier company that is convenient for you to send your return parcel back to us.
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Where to send your return
The return address and recipient details can be found on the shipping label of the parcel you originally received from us. Please use the same address and recipient details when sending your return.
If the return information on your original parcel is not clearly visible or you no longer have the packaging, please contact us by email [email protected] and we will provide you with the correct return details.
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Choosing a shipping service
You are free to choose the postal service or courier company that best suits your country, location and budget.
Some commonly used international shipping services include:
– DHL / DHL Express
– UPS
– FedEx
– DPD
– GLS
– Royal Mail (UK)
– USPS (USA)
– Canada Post (Canada)
– Poste Italiane (Italy)
– La Poste / Colissimo (France)
You may also use any other reliable postal or courier service available in your country.
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Return shipping costs
The cost of returning the parcel is the customer’s responsibility. Return shipping fees and any other transportation costs related to the return are not covered by us.
We recommend choosing a tracked shipping service and keeping your shipping receipt and tracking number until your return has been received and processed by us.
For international returns, please make sure that all customs information and shipping documents are completed correctly to avoid delays or additional charges.
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Payment
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Payment to a current account through the WayForPay payment acceptance system
- О
Payment via PayPal transfer service. After placing your order, our manager will contact you via email or messenger with step-by-step instructions and details for payment via PayPal.
- О
Postpaid
Payment by card directly using the details of our European bank.
After placing your order, our manager will contact you via email or messenger with step-by-step instructions and details for payment by card
Delivery
Delivery across Ukraine is carried out by the company "Nova Poshta"
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Delivery to Europe and USA is carried out by the transport company “Ukrposhta”. The approximate delivery time of the parcel is 7-14 days. The delivery speed depends on the delivery service. We mark the parcel status as “gift” to avoid additional costs for customs duties, but we are not responsible for the decisions of the customs service in your country.
- О
Delivery cost
The cost of delivery depends on the weight of the parcel, therefore, when forming an order on the website, the amount to be paid for delivery is automatically formed. When ordering from 10 units, delivery is free as a present from our company.
- О
Tracking number
Tracking number. After the order is formed, we need up to 5 business days to sew it. After sending, you will receive a letter to your email with a tracking number, a photo of your order and information on how to track the parcel.
Return conditions
- О
We accept returns within 20 days of purchase.
All returns must be unworn, unwashed, unaltered with original tags attached and in original condition. Please ensure that you wear undergarments when trying on the bottoms. We reserve the right to refuse the return or charge a 30% restocking fee if the item have been worn, soiled, laundered or altered in any way. Shorts and pants for swimming are not eligible for return cause it belonge to underwear category.
Return package must be postmarked within 20 days of purchase in order for the return to be approved. Original shipping is not refundable.
Once the package leaves our warehouse, it is in the hands of the Ukrposhta (Ukrainian Post Service). We are not responsible for lost or damaged items or shipment mistakes made by Ukrposhta. Please make sure your shipping information is correct before hitting the order button as we are not responsible for any “loss of order” or “return to sender” due to incorrect shipping information being provided at time of order.
To complete a return, send us an email to [email protected] with the following information:
- Order number, order date,
- Full name of the recipient of the order, phone number
- artGOsport return product list
- The reason for returning artGO sport product
- Details for transferring funds through the payment system PayPal (e-mail)
- Order amount in $, USD to be returned
After receiving and inspecting the goods for return, we will contact you by email and clarify all the details and nuances.
It is very important for us to make all our clients satisfied with theirs order, therefore we are always opened to resolve controversial issues!
We strive for the ideal, but sometimes there are failures, overcoming which we become even stronger!
Best regards, artGO team!
- О
Tracking of parcels
Your parcel can be tracked on websites www.ukrposhta.ua/en or www.17track.net by the tracking number.
- О
Loss of parcels or their return back to Ukraine
We are not responsible for the work of transport companies, but we are 100% interested in helping you. If your parcel is no longer tracked or you see its status as “returned to sender”, write to us by email [email protected] and we will offer a solution to the situation. If the parcel is returned to us, we will offer to re-pay for delivery and send it to you again. Sometimes the courier in your country cannot contact you or you were not at home at the time of delivery of the parcel, then the transport company either keeps them in its warehouse or sends them back, so it is important to check the status of the parcel.
- О
Return Shipping
You may choose any postal service or courier company that is convenient for you to send your return parcel back to us.
- О
Where to send your return
The return address and recipient details can be found on the shipping label of the parcel you originally received from us. Please use the same address and recipient details when sending your return.
If the return information on your original parcel is not clearly visible or you no longer have the packaging, please contact us by email [email protected] and we will provide you with the correct return details.
- О
Choosing a shipping service
You are free to choose the postal service or courier company that best suits your country, location and budget.
Some commonly used international shipping services include:
– DHL / DHL Express
– UPS
– FedEx
– DPD
– GLS
– Royal Mail (UK)
– USPS (USA)
– Canada Post (Canada)
– Poste Italiane (Italy)
– La Poste / Colissimo (France)
You may also use any other reliable postal or courier service available in your country.
- О
Return shipping costs
The cost of returning the parcel is the customer’s responsibility. Return shipping fees and any other transportation costs related to the return are not covered by us.
We recommend choosing a tracked shipping service and keeping your shipping receipt and tracking number until your return has been received and processed by us.
For international returns, please make sure that all customs information and shipping documents are completed correctly to avoid delays or additional charges.
