Terms and conditions

Most orders will be processed within 2-3 business days unless stated otherwise.

Shipping to Europe, USA in 6-10 days.
Shipping to other countries in 7-14 days.
We use fast delivery by plane to ship your order as fast as we can!
$6.00 Flat Rate Shipping (1-3 units in 1 order)
$10.00 Flat Rate Shipping (4-6 units in 1 order)
We make free standard shipping for all orders over 7 units.

Customs or import duties may be charged for orders outside of Ukraine. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information.

Sometimes there may be postal delays or your package may be stopped at Customs, please understand that this is out of our control.

We are not able to track an order once it leaves the Ukraine.

We accept returns within 20 days of purchase. All returns must be unworn, unwashed, unaltered with original tags attached and in original condition. Please ensure that you wear undergarments when trying on the bottoms. We reserve the right to refuse the return or charge a 30% restocking fee if the item have been worn, soiled, laundered or altered in any way. Half-pincers, legwarmers, grips, and clearance items are not eligible for return.

Return package must be postmarked within 20 days of purchase in order for the return to be approved. Original shipping is not refundable.

Once the package leaves our warehouse, it is in the hands of the Ukrposhta (Ukrainian Post Service). We are not responsible for lost or damaged items or shipment mistakes made by Ukrposhta. Please make sure your shipping information is correct before hitting the order button as we are not responsible for any “loss of order” or “return to sender” due to incorrect shipping information being provided at time of order.

Best regards, artGO team!

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