We accept returns within 20 days of purchase.
All returns must be unworn, unwashed, unaltered with original tags attached and in original condition. Please ensure that you wear undergarments when trying on the bottoms. We reserve the right to refuse the return or charge a 30% restocking fee if the item have been worn, soiled, laundered or altered in any way. Shorts and pants for swimming are not eligible for return cause it belonge to underwear category.
Return package must be postmarked within 20 days of purchase in order for the return to be approved. Original shipping is not refundable.
Once the package leaves our warehouse, it is in the hands of the Ukrposhta (Ukrainian Post Service). We are not responsible for lost or damaged items or shipment mistakes made by Ukrposhta. Please make sure your shipping information is correct before hitting the order button as we are not responsible for any “loss of order” or “return to sender” due to incorrect shipping information being provided at time of order.
To complete a return, send us an email to firstname.lastname@example.org with the following information:
- Order number, order date,
- Full name of the recipient of the order, phone number
- artGOsport return product list
- The reason for returning artGO sport product
- Details for transferring funds through the payment system PayPal (e-mail)
- Order amount in $, USD to be returned
After receiving and inspecting the goods for return, we will contact you by email and clarify all the details and nuances.
It is very important for us to make all our clients satisfied with theirs order, therefore we are always opened to resolve controversial issues!
WE strive for the ideal, but sometimes there are failures, overcoming which we become even stronger!
Best regards, artGO team!